The impact of total quality management practices with effects from moderators and mediators on business performance
Total Quality Management (TQM) is a very vital driver in determining that an organisation can survive in the global market. Based on institutional theory, TQM is a solution for improving business performance. Japanese companies have had superior achievement and left their non-Japanese counterparts f...
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| Format: | Thesis |
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2014
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| Online Access: | http://eprints.uthm.edu.my/7772/ http://eprints.uthm.edu.my/7772/1/mdfauziph113123d14ttp.pdf |