Impact of total quality management practices on innovation in service organizations

During the last two decades, service industries have contributed significantly to the increase of Gross Domestic Products nationally and globally in developed and developing economies. Innovation has significant role in adding the competitive advantage in the scenario. Innovation in service organiza...

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Main Author:	Ahmed Mustafa, Esam Mohamed
Format:	Thesis
Published:	2015
Subjects:	HD28 Management. Industrial Management
Online Access:	http://eprints.uthm.edu.my/8035/ http://eprints.uthm.edu.my/8035/1/ESAM_MOHAMED_AHMED_MUSTAFA.pdf

id	uthm-8035
recordtype	eprints
spelling	uthm-80352016-06-08T07:23:57Z Impact of total quality management practices on innovation in service organizations Ahmed Mustafa, Esam Mohamed HD28 Management. Industrial Management During the last two decades, service industries have contributed significantly to the increase of Gross Domestic Products nationally and globally in developed and developing economies. Innovation has significant role in adding the competitive advantage in the scenario. Innovation in service organizations has become an important subject in both theoretical and practical research agenda. The important of service innovation is delineated from the importance of service in manufacturing organizations. It has been proven that implementing Total Quality Management (TQM) system enhances innovation and its process through its practices. Many studies have investigated the relationship between TQM and innovation and mostly not in service organizations context. This study investigates the impact of TQM on innovation in service organizations. Most of those studies did not focus on the relationship between TQM and innovation in services organizations. In addition, most of those studies did not recommend specific TQM practices that may influence innovation more than the other practices. This study aimed to examine the impact of TQM practices on innovation and identify which practices may have more influence on innovation then to come out with a model to be recommended in this relationship. Data were collected using survey method from service organizations which operate in Malaysia under different service subsectors. Confirmatory Factor Analysis technique was used to validate the constructs included in the research model. The measurement model was validated using Goodness of Fit indices, Standardized regression Weight, Convergent validity, Content validity, Discriminant validity and Multicoleanarity assessment. Structural Equation Modeling using Analysis of Moment Structures software AMOS was used to test the hypotheses. Hypotheses testing revealed that practices of customer focus and people management are the highest TQM practices that positively impact innovation in the surveyed organizations. It also appeared that Radical Process Innovation and Radical Service Innovation are the most innovation types that positively influenced by TQM practices. This study has contributed with novel results characterized by unique TQM practices in service organizations. This study has come out with a model on the impact of TQM practices on innovation in service. The study has added the perspective of service organizations to the debate on the relationship between TQM and innovation. Results of this study are applicable in both private and public service organizations. Managers and practitioners in service organizations can use this study to employ TQM for innovation. 2015-01 Thesis NonPeerReviewed application/pdf http://eprints.uthm.edu.my/8035/1/ESAM_MOHAMED_AHMED_MUSTAFA.pdf Ahmed Mustafa, Esam Mohamed (2015) Impact of total quality management practices on innovation in service organizations. PhD thesis, Universiti Tun Hussein Onn Malaysia. http://eprints.uthm.edu.my/8035/
repository_type	Digital Repository
institution_category	Local University
institution	Universiti Tun Hussein Onn Malaysia
building	UTHM Institutional Repository
collection	Online Access
topic	HD28 Management. Industrial Management
spellingShingle	HD28 Management. Industrial Management Ahmed Mustafa, Esam Mohamed Impact of total quality management practices on innovation in service organizations
description	During the last two decades, service industries have contributed significantly to the increase of Gross Domestic Products nationally and globally in developed and developing economies. Innovation has significant role in adding the competitive advantage in the scenario. Innovation in service organizations has become an important subject in both theoretical and practical research agenda. The important of service innovation is delineated from the importance of service in manufacturing organizations. It has been proven that implementing Total Quality Management (TQM) system enhances innovation and its process through its practices. Many studies have investigated the relationship between TQM and innovation and mostly not in service organizations context. This study investigates the impact of TQM on innovation in service organizations. Most of those studies did not focus on the relationship between TQM and innovation in services organizations. In addition, most of those studies did not recommend specific TQM practices that may influence innovation more than the other practices. This study aimed to examine the impact of TQM practices on innovation and identify which practices may have more influence on innovation then to come out with a model to be recommended in this relationship. Data were collected using survey method from service organizations which operate in Malaysia under different service subsectors. Confirmatory Factor Analysis technique was used to validate the constructs included in the research model. The measurement model was validated using Goodness of Fit indices, Standardized regression Weight, Convergent validity, Content validity, Discriminant validity and Multicoleanarity assessment. Structural Equation Modeling using Analysis of Moment Structures software AMOS was used to test the hypotheses. Hypotheses testing revealed that practices of customer focus and people management are the highest TQM practices that positively impact innovation in the surveyed organizations. It also appeared that Radical Process Innovation and Radical Service Innovation are the most innovation types that positively influenced by TQM practices. This study has contributed with novel results characterized by unique TQM practices in service organizations. This study has come out with a model on the impact of TQM practices on innovation in service. The study has added the perspective of service organizations to the debate on the relationship between TQM and innovation. Results of this study are applicable in both private and public service organizations. Managers and practitioners in service organizations can use this study to employ TQM for innovation.
format	Thesis
author	Ahmed Mustafa, Esam Mohamed
author_facet	Ahmed Mustafa, Esam Mohamed
author_sort	Ahmed Mustafa, Esam Mohamed
title	Impact of total quality management practices on innovation in service organizations
title_short	Impact of total quality management practices on innovation in service organizations
title_full	Impact of total quality management practices on innovation in service organizations
title_fullStr	Impact of total quality management practices on innovation in service organizations
title_full_unstemmed	Impact of total quality management practices on innovation in service organizations
title_sort	impact of total quality management practices on innovation in service organizations
publishDate	2015
url	http://eprints.uthm.edu.my/8035/ http://eprints.uthm.edu.my/8035/1/ESAM_MOHAMED_AHMED_MUSTAFA.pdf
first_indexed	2018-09-05T11:38:59Z
last_indexed	2018-09-05T11:38:59Z
_version_	1610767442652430336

Impact of total quality management practices on innovation in service organizations

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