The relationship between TQM and innovation in service organizations: quantitative findings
This study investigates the relationship between TQM and innovation in service organizations. The data were collected from 209 service organizations operating in Malaysia. Confirmatory Factor Analysis and Structural Equation Modeling were used in the analysis. Results of hypotheses testing showed po...
| Main Authors: | , |
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| Format: | Conference or Workshop Item |
| Published: |
2013
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| Subjects: | |
| Online Access: | http://eprints.uthm.edu.my/5788/ http://eprints.uthm.edu.my/5788/1/2._Esam.pdf |