Importance-performance analysis of service quality dimensions for the customer groups segmented by DEA

Importance-performance analysis of service quality dimensions for the customer groups segmented by DEA

Bibliographic Details
Main Authors:	Reza, Dabestani, Arash, Shahin, Mohammad, Saljoughian, Hadi, Shirouyehzad
Format:	text
Language:	eng
Published:	Emerald 2016
Subjects:	Customer satisfaction,Prioritization,Hotel,Data envelopment analysis (DEA),Importance-performance analysis (IPA),Service quality (SQ)

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