Importance-performance analysis of service quality dimensions for the customer groups segmented by DEA

Importance-performance analysis of service quality dimensions for the customer groups segmented by DEA

Bibliographic Details
Main Authors: Reza, Dabestani, Arash, Shahin, Mohammad, Saljoughian, Hadi, Shirouyehzad
Format: text
Language:eng
Published: Emerald 2016
Subjects:
Customer satisfaction,Prioritization,Hotel,Data envelopment analysis (DEA),Importance-performance analysis (IPA),Service quality (SQ)
id 10.1108-IJQRM-02-2014-0022
recordtype eprints
spelling 10.1108-IJQRM-02-2014-00222016-02-01 Importance-performance analysis of service quality dimensions for the customer groups segmented by DEA Reza, Dabestani Reza, Dabestani Arash, Shahin Arash, Shahin Mohammad, Saljoughian Mohammad, Saljoughian Hadi, Shirouyehzad Hadi, Shirouyehzad Customer satisfaction,Prioritization,Hotel,Data envelopment analysis (DEA),Importance-performance analysis (IPA),Service quality (SQ) Emerald 2016-02-01 text text/HTML 10.1108/IJQRM-02-2014-0022 https://www.emeraldinsight.com/doi/10.1108/IJQRM-02-2014-0022 ctx_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Ajournal&rft.jtitle=International+Journal+of+Quality+%26+Reliability+Management&rft.volume=33&rft.issue=2&rft.spage=160&rft.epage=177&rft.issn=0265-671X&rft.id=info%3Adoi%2F10.1108%2FIJQRM-02-2014-0022 eng Emerald All rights reserved.
repository_type Digital Repository
institution_category Foreign Institution
institution Emerald
building Emerald Repository
collection Online Access
language eng
topic Customer satisfaction,Prioritization,Hotel,Data envelopment analysis (DEA),Importance-performance analysis (IPA),Service quality (SQ)
spellingShingle Customer satisfaction,Prioritization,Hotel,Data envelopment analysis (DEA),Importance-performance analysis (IPA),Service quality (SQ)
Reza, Dabestani
Arash, Shahin
Mohammad, Saljoughian
Hadi, Shirouyehzad
Importance-performance analysis of service quality dimensions for the customer groups segmented by DEA
description
author2 Reza, Dabestani
author_facet Reza, Dabestani
Reza, Dabestani
Arash, Shahin
Mohammad, Saljoughian
Hadi, Shirouyehzad
format text
author Reza, Dabestani
Arash, Shahin
Mohammad, Saljoughian
Hadi, Shirouyehzad
author_sort Reza, Dabestani
title Importance-performance analysis of service quality dimensions for the customer groups segmented by DEA
title_short Importance-performance analysis of service quality dimensions for the customer groups segmented by DEA
title_full Importance-performance analysis of service quality dimensions for the customer groups segmented by DEA
title_fullStr Importance-performance analysis of service quality dimensions for the customer groups segmented by DEA
title_full_unstemmed Importance-performance analysis of service quality dimensions for the customer groups segmented by DEA
title_sort importance-performance analysis of service quality dimensions for the customer groups segmented by dea
publisher Emerald
publishDate 2016
first_indexed 2018-10-12T15:35:10Z
last_indexed 2018-10-12T15:35:10Z
_version_ 1614134389177843712

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