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Benchmarking hotel service qua...
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Benchmarking hotel service quality using two-dimensional importance-performance benchmark vectors (IPBV)
Bibliographic Details
Main Authors:
Nigel, Hemmington
,
Peter Beomcheol, Kim
,
Cindie, Wang
Format:
text
Language:
eng
Published:
Emerald
2018
Subjects:
Benchmarking,Hotel service attributes,Importance-performance analysis (IPA),Importance-performance benchmark vectors (IPBV)
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