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Importance-performance analysi...
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Importance-performance analysis of service quality dimensions for the customer groups segmented by DEA
Bibliographic Details
Main Authors:
Reza, Dabestani
,
Arash, Shahin
,
Mohammad, Saljoughian
,
Hadi, Shirouyehzad
Format:
text
Language:
eng
Published:
Emerald
2016
Subjects:
Customer satisfaction,Prioritization,Hotel,Data envelopment analysis (DEA),Importance-performance analysis (IPA),Service quality (SQ)
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Description
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