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Workplace incivility and its effect upon restaurant frontline service employee emotions and service performance

Workplace incivility and its effect upon restaurant frontline service employee emotions and service performance

Bibliographic Details
Main Authors: Meehee, Cho, Mark A., Bonn, Su Jin, Han, Kyung Hee, Lee
Format: text
Language:eng
Published: Emerald 2016
Subjects:
Emotional exhaustion,Emotional intelligence,Perceived organizational support,Service performance,Workplace incivility,Restaurant management

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