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Impacts of misbehaving air pas...
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Impacts of misbehaving air passengers on frontline employees: role stress and emotional labor
Bibliographic Details
Main Authors:
Hsin-Hui“Sunny”, Hu
,
Hsin-Yi, Hu
,
Brian, King
Format:
text
Language:
eng
Published:
Emerald
2017
Subjects:
Emotional exhaustion,Emotional labor,Role stress,Frontline employee,Customer misbehaviors
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