Emotional intelligence and emotional labor acting strategies among frontline hotel employees

Emotional intelligence and emotional labor acting strategies among frontline hotel employees

Bibliographic Details
Main Authors: Taegoo (Terry), Kim, Joanne, Jung‐Eun Yoo, Gyehee, Lee, Joungman, Kim
Format: text
Language:eng
Published: Emerald 2012
Subjects:
Emotional labour,Emotional labour acting strategy,Emotional intelligence,Emotional resource,Emotional exhaustion,Service recovery performance,Frontline hotel employees,Customer services quality,Hotel and catering industry

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