Workplace incivility and its effect upon restaurant frontline service employee emotions and service performance

Workplace incivility and its effect upon restaurant frontline service employee emotions and service performance

Bibliographic Details
Main Authors: Meehee, Cho, Mark A., Bonn, Su Jin, Han, Kyung Hee, Lee
Format: text
Language:eng
Published: Emerald 2016
Subjects:
Emotional exhaustion,Emotional intelligence,Perceived organizational support,Service performance,Workplace incivility,Restaurant management
id 10.1108-IJCHM-04-2015-0205
recordtype eprints
spelling 10.1108-IJCHM-04-2015-02052016-12-12 Workplace incivility and its effect upon restaurant frontline service employee emotions and service performance Meehee, Cho Meehee, Cho Mark A., Bonn Mark A., Bonn Su Jin, Han Su Jin, Han Kyung Hee, Lee Kyung Hee, Lee Emotional exhaustion,Emotional intelligence,Perceived organizational support,Service performance,Workplace incivility,Restaurant management Emerald 2016-12-12 text text/HTML 10.1108/IJCHM-04-2015-0205 https://www.emeraldinsight.com/doi/10.1108/IJCHM-04-2015-0205 ctx_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Ajournal&rft.jtitle=International+Journal+of+Contemporary+Hospitality+Management&rft.volume=28&rft.issue=12&rft.spage=2888&rft.epage=2912&rft.issn=0959-6119&rft.id=info%3Adoi%2F10.1108%2FIJCHM-04-2015-0205 eng Emerald All rights reserved.
repository_type Digital Repository
institution_category Foreign Institution
institution Emerald
building Emerald Repository
collection Online Access
language eng
topic Emotional exhaustion,Emotional intelligence,Perceived organizational support,Service performance,Workplace incivility,Restaurant management
spellingShingle Emotional exhaustion,Emotional intelligence,Perceived organizational support,Service performance,Workplace incivility,Restaurant management
Meehee, Cho
Mark A., Bonn
Su Jin, Han
Kyung Hee, Lee
Workplace incivility and its effect upon restaurant frontline service employee emotions and service performance
description
author2 Meehee, Cho
author_facet Meehee, Cho
Meehee, Cho
Mark A., Bonn
Su Jin, Han
Kyung Hee, Lee
format text
author Meehee, Cho
Mark A., Bonn
Su Jin, Han
Kyung Hee, Lee
author_sort Meehee, Cho
title Workplace incivility and its effect upon restaurant frontline service employee emotions and service performance
title_short Workplace incivility and its effect upon restaurant frontline service employee emotions and service performance
title_full Workplace incivility and its effect upon restaurant frontline service employee emotions and service performance
title_fullStr Workplace incivility and its effect upon restaurant frontline service employee emotions and service performance
title_full_unstemmed Workplace incivility and its effect upon restaurant frontline service employee emotions and service performance
title_sort workplace incivility and its effect upon restaurant frontline service employee emotions and service performance
publisher Emerald
publishDate 2016
first_indexed 2018-10-12T13:42:06Z
last_indexed 2018-10-12T13:42:06Z
_version_ 1614127276062932992

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