The effect of customer incivility on service employees’ customer orientation through double-mediation of surface acting and emotional exhaustion

The effect of customer incivility on service employees’ customer orientation through double-mediation of surface acting and emotional exhaustion

Bibliographic Details
Main Authors: Won-Moo, Hur, Tae Won, Moon, Su-Jin, Han
Format: text
Language:eng
Published: Emerald 2015
Subjects:
Surface acting,Customer orientation,Emotional exhaustion,Customer incivility

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