Are you providing the “right” customer experience? The case of Banca Popolare di Bari

Are you providing the “right” customer experience? The case of Banca Popolare di Bari

Bibliographic Details
Main Authors: Philipp, Klaus, Michele, Gorgoglione, Daniela, Buonamassa, Umberto, Panniello, Bang, Nguyen
Format: text
Language:eng
Published: Emerald 2013
Subjects:
Marketing strategy,Customer experience,Customer experience management,Customer experience quality,Customer experience strategy,EXQ
id 10.1108-IJBM-02-2013-0019
recordtype eprints
spelling 10.1108-IJBM-02-2013-00192013-10-07 Are you providing the “right” customer experience? The case of Banca Popolare di Bari Philipp, Klaus Philipp, Klaus Michele, Gorgoglione Michele, Gorgoglione Daniela, Buonamassa Daniela, Buonamassa Umberto, Panniello Umberto, Panniello Bang, Nguyen Bang, Nguyen Marketing strategy,Customer experience,Customer experience management,Customer experience quality,Customer experience strategy,EXQ Emerald 2013-10-07 text text/HTML 10.1108/IJBM-02-2013-0019 https://www.emeraldinsight.com/doi/10.1108/IJBM-02-2013-0019 ctx_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Ajournal&rft.jtitle=International+Journal+of+Bank+Marketing&rft.volume=31&rft.issue=7&rft.spage=506&rft.epage=528&rft.issn=0265-2323&rft.id=info%3Adoi%2F10.1108%2FIJBM-02-2013-0019 eng Emerald All rights reserved.
repository_type Digital Repository
institution_category Foreign Institution
institution Emerald
building Emerald Repository
collection Online Access
language eng
topic Marketing strategy,Customer experience,Customer experience management,Customer experience quality,Customer experience strategy,EXQ
spellingShingle Marketing strategy,Customer experience,Customer experience management,Customer experience quality,Customer experience strategy,EXQ
Philipp, Klaus
Michele, Gorgoglione
Daniela, Buonamassa
Umberto, Panniello
Bang, Nguyen
Are you providing the “right” customer experience? The case of Banca Popolare di Bari
description
author2 Philipp, Klaus
author_facet Philipp, Klaus
Philipp, Klaus
Michele, Gorgoglione
Daniela, Buonamassa
Umberto, Panniello
Bang, Nguyen
format text
author Philipp, Klaus
Michele, Gorgoglione
Daniela, Buonamassa
Umberto, Panniello
Bang, Nguyen
author_sort Philipp, Klaus
title Are you providing the “right” customer experience? The case of Banca Popolare di Bari
title_short Are you providing the “right” customer experience? The case of Banca Popolare di Bari
title_full Are you providing the “right” customer experience? The case of Banca Popolare di Bari
title_fullStr Are you providing the “right” customer experience? The case of Banca Popolare di Bari
title_full_unstemmed Are you providing the “right” customer experience? The case of Banca Popolare di Bari
title_sort are you providing the “right” customer experience? the case of banca popolare di bari
publisher Emerald
publishDate 2013
first_indexed 2018-10-12T13:30:26Z
last_indexed 2018-10-12T13:30:26Z
_version_ 1614126542598701056

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