Beyond customer experience models: identifying idiosyncratic perceptions

by Michele, Gorgoglione, Umberto, Panniello
Published 2018

Are you providing the “right” customer experience? The case of Banca Popolare di Bari

by Philipp, Klaus, Michele, Gorgoglione, Daniela, Buonamassa, Umberto, Panniello, Bang, Nguyen
Published 2013

Towards Industry 4.0

by Lorenzo, Ardito, Antonio Messeni, Petruzzelli, Umberto, Panniello, Achille Claudio, Garavelli
Published