Search Results - Brown, Stanley A. , 1946-

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  1. 1
    Customer relationship management : a strategic imperative in the world of business

    Customer relationship management : a strategic imperative in the world of business by Brown, Stanley A. , 1946-

    Published 2000
  2. 2
    Total quality service : how organizations use it to create a competitive advantage

    Total quality service : how organizations use it to create a competitive advantage by Brown, Stanley A. , 1946-

    Published 1992
  3. 3
    Strategic customer care : an evolutionary approach to increasing customer value and profitability

    Strategic customer care : an evolutionary approach to increasing customer value and profitability by Brown, Stanley A. , 1946-

    Published 1999
  4. 4
    Creating the service culture

    Creating the service culture by Brown, Stanley A. , 1946-, Brown, Stanley A. , 1946-, Gould, Allan , 1944-

    Published 1990

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