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  1. 1
    The complete customer service letter book

    The complete customer service letter book by Werz, Edward W., Germain, Sally

    Published 1993
  2. 2
    How to manage customer service

    How to manage customer service by Katz, Bernard

    Published 1987
  3. 3
    Services marketing integrating customer focus across the firm

    Services marketing integrating customer focus across the firm by Zeithaml, Valarie A., Bitner, Mary Jo, Gremler, Dwayne D.

    Published 2006
  4. 4
    Best practices in customer service

    Best practices in customer service by Woods, John A., Zemke, Ron

    Published 1999
  5. 5
    Commercial banks amid the financial revolution developing a competitive strategy

    Commercial banks amid the financial revolution developing a competitive strategy by Ballarin, Eduard

    Published 1986
  6. 6
    The service trainer handbook managing service businesses in the 1990's

    The service trainer handbook managing service businesses in the 1990's by Denton, D. Keith

    Published 1992
  7. 7
    Magnet marketing : the ultimate strategy for attracting and holding customers

    Magnet marketing : the ultimate strategy for attracting and holding customers by Graham, John R. [ (John Rushton)] , 1931-, Bennett, Steven J. , 1951-

    Published 1991
  8. 8
    Marketing services competing through quality

    Marketing services competing through quality by Berry, Leonard L. 1942-, Parasuraman, A.

    Published 1991
  9. 9
    How to turn customer service into customer sales

    How to turn customer service into customer sales by Katz, Bernard

    Published 1988
  10. 10
    Customer first a strategy for quality service

    Customer first a strategy for quality service by Walker, Denis

    Published 1990
  11. 11
    The banking revolution positioning your bank in the new financial services marketplace

    The banking revolution positioning your bank in the new financial services marketplace by Harvey, Thomas W.

    Published 1996
  12. 12
    The power to predict how real-time businesses anticipate customer needs, create opportunities, and beat the competition

    The power to predict how real-time businesses anticipate customer needs, create opportunities, and beat the competition by Ranadive, Vivek

    Published 2006
  13. 13
    Services marketing

    Services marketing by Zeithaml, Valarie A., Bitner, Mary Jo

    Published 1996
  14. 14
    Product plus how product + service = competitive advantage

    Product plus how product + service = competitive advantage by Lovelock, Christopher H.

    Published 1994
  15. 15
    Service management and marketing managing the moments of truth in service competition

    Service management and marketing managing the moments of truth in service competition by Gronroos, Christian 1947-

  16. 16
    Good service is good business 7 simple strategies for success

    Good service is good business 7 simple strategies for success by DeVrye, Catherine

    Published 1994
  17. 17
    Total quality service how organizations use it to create a competitive advantage

    Total quality service how organizations use it to create a competitive advantage by Brown, Stanley A. 1946-

    Published 1992
  18. 18
    Relationship marketing bringing quality, customer service, and marketing together

    Relationship marketing bringing quality, customer service, and marketing together by Christopher, Martin, Ballantyne, David, Payne, Adrian

    Published 1991
  19. 19
    Firing on all cyclinders the quality management system for high-powered corporate performance

    Firing on all cyclinders the quality management system for high-powered corporate performance by Clemmer, Jim 1956-, Sheehy, Barry

    Published 1993
  20. 20
    Creating the service culture

    Creating the service culture by Brown, Stanley A. 1946-, Brown, Stanley A. 1946-, Gould, Allan 1944-

    Published 1990

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