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  1. 1
    Managing quality in the service sector

    Managing quality in the service sector by Asher, Mike

    Published 1996
  2. 2
    Free movement of persons in the enlarged European Union

    Free movement of persons in the enlarged European Union by Rogers, Nicola, Scannel, Rick

    Published 2005
  3. 3
    The labour market and the service sector

    The labour market and the service sector by Weiermair, Klaus 1939-

    Published 1988
  4. 4
    Services marketing text & cases

    Services marketing text & cases by Nargundkar, Rajendra

    Published 2004
  5. 5
    Services marketing integrating customer focus across the firm

    Services marketing integrating customer focus across the firm by Zeithaml, Valarie A., Bitner, Mary Jo, Gremler, Dwayne D.

    Published 2006
  6. 6
    The service trainer handbook managing service businesses in the 1990's

    The service trainer handbook managing service businesses in the 1990's by Denton, D. Keith

    Published 1992
  7. 7
    Services marketing

    Services marketing by Lovelock, Christopher H.

    Published 1991
  8. 8
    Marketing services competing through quality

    Marketing services competing through quality by Berry, Leonard L. 1942-, Parasuraman, A.

    Published 1991
  9. 9
    Industri perkhidmatan 1990-an komunikasi, perdagangan dan pelancongan

    Industri perkhidmatan 1990-an komunikasi, perdagangan dan pelancongan by Redzuan Othman, Tan, Lee Peng

    Published 1993
  10. 10
    Services marketing

    Services marketing by Zeithaml, Valarie A., Bitner, Mary Jo

    Published 1996
  11. 11
    Cases in manufacturing and service systems management

    Cases in manufacturing and service systems management by Mabert, Vincent A.

    Published 1991
  12. 12
    Operations management for service industries competing in the service era

    Operations management for service industries competing in the service era

    Published 1992
  13. 13
    Service management the automation of services

    Service management the automation of services by Collier, David A.

    Published 1985
  14. 14
    The marketing of services

    The marketing of services by Cowell, Donald W.

    Published 1984
  15. 15
    The emerging service economy

    The emerging service economy by Giarini, Orio

    Published 1987
  16. 16
    Service management and marketing managing the moments of truth in service competition

    Service management and marketing managing the moments of truth in service competition by Gronroos, Christian 1947-

  17. 17
    Total design managing the design process in the service sector

    Total design managing the design process in the service sector by Hollins, Gillian, Hollins, Bill

    Published 1991
  18. 18
    How to sell a service guidelines for effective selling in a service business

    How to sell a service guidelines for effective selling in a service business by McDonald, Malcolm, Leppard, John

    Published 1986
  19. 19
    Managing services marketing, operations, and human resources

    Managing services marketing, operations, and human resources by Lovelock, Christopher H.

    Published 1988
  20. 20
    The essence of services marketing

    The essence of services marketing by Payne, Adrian

    Published 1993

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