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  1. 1
    Customer relationship management : a strategic imperative in the world of business

    Customer relationship management : a strategic imperative in the world of business by Brown, Stanley A. , 1946-

    Published 2000
  2. 2
    Kepenggunaan

    Kepenggunaan by Muhammad Hamdan Adnan

    Published 1985
  3. 3
    How to turn customer service into customer sales

    How to turn customer service into customer sales by Katz, Bernard

    Published 1988
  4. 4
    Managing customer relationships : a strategic framework

    Managing customer relationships : a strategic framework by Peppers, Don, Rogers, Martha

    Published 2004
    Table of contents
    Contributor biographical information
    Publisher description
  5. 5
    Customer retention through quality leadership : the Baxter approach

    Customer retention through quality leadership : the Baxter approach by Auld, David D. , 1940-, Fliehman, Deborah G. , 1953-

    Published 1992
  6. 6
    How to win customers and keep them for life

    How to win customers and keep them for life by LeBoeuf, Michael

    Published 1987
  7. 7
    How to win and keep customers

    How to win and keep customers by LeBoeuf, Michael

    Published 1987
  8. 8
    Calming upset customers

    Calming upset customers by Morgan, Rebecca L.

    Published 1989
  9. 9
    The selling edge

    The selling edge by Forsyth, Patrick

    Published 1992
  10. 10
    Kaizen strategies for customer care : how to create a powerful customer-care program - and make it work

    Kaizen strategies for customer care : how to create a powerful customer-care program - and make it work by Wellington, Patricia

    Published 1995
  11. 11
    Strategic customer care : an evolutionary approach to increasing customer value and profitability

    Strategic customer care : an evolutionary approach to increasing customer value and profitability by Brown, Stanley A. , 1946-

    Published 1999
  12. 12
    Customers as partners : building relationships that last

    Customers as partners : building relationships that last by Bell, Chip R.

    Published 1996
  13. 13
    A study on the service quality gap : focuses on Permai Park Inn International Hotel in Kuala Terengganu

    A study on the service quality gap : focuses on Permai Park Inn International Hotel in Kuala Terengganu by Nor Mazlida Abu Bakar

    Published 2000
  14. 14
    Listening to the voice of the customer : 16 steps to a successful customer satisfaction measurement program

    Listening to the voice of the customer : 16 steps to a successful customer satisfaction measurement program by Anton, Jon

    Published 1997
  15. 15
    A study on customers' satisfaction : The case of Mcdonald's

    A study on customers' satisfaction : The case of Mcdonald's by Hazri Izwan Hashim

    Published 2004
  16. 16
    Customers' satisfaction towards secretarial services provided by 'A to Z accounting and secretarial services' : a case study

    Customers' satisfaction towards secretarial services provided by 'A to Z accounting and secretarial services' : a case study by Rosmolyati Mohmad

    Published 2005
  17. 17
    Customer relations & rapport

    Customer relations & rapport by Forde, John E.

    Published 2002
  18. 18
    101 marketing strategies for accounting, law, consulting and professional services firms

    101 marketing strategies for accounting, law, consulting and professional services firms by Waugh, Troy

    Published 2004
  19. 19
    Handbook of CRM : achieving excellence in customer management

    Handbook of CRM : achieving excellence in customer management by Payne, Adrian

    Published 2006
  20. 20
    Customer relationship management : concepts and tools

    Customer relationship management : concepts and tools by Buttle, Francis

    Published 2004

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