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Moderating roles of customer characteristics on the link between service factors and satisfaction in a buffet restaurant

Moderating roles of customer characteristics on the link between service factors and satisfaction in a buffet restaurant

Bibliographic Details
Main Authors: Ramakrishnan, Ramanathan, Yun, Di, Usha, Ramanathan
Format: text
Language:eng
Published: Emerald 2016
Subjects:
SERVQUAL,Service quality,Customer satisfaction,Buffet restaurant

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