Supply chain collaboration for improved forecast accuracy of promotional sales

by Usha, Ramanathan
Published 2012

Guests' perceptions on factors influencing customer loyalty

by Usha, Ramanathan, Ramakrishnan, Ramanathan
Published 2011

Investigating the impact of resource capabilities on customer loyalty: a structural equation approach for the UK hotels using online ratings

by Usha, Ramanathan, Ramakrishnan, Ramanathan
Published 2013

Moderating roles of customer characteristics on the link between service factors and satisfaction in a buffet restaurant

by Ramakrishnan, Ramanathan, Yun, Di, Usha, Ramanathan
Published 2016

A SERVQUAL approach to identifying the influences of service quality on leasing market segment in the German financial sector

by Usha, Ramanathan, Sandar, Win, Andreas, Wien
Published 2018

Role of social media in retail network operations and marketing to enhance customer satisfaction

by Usha, Ramanathan, Nachiappan, Subramanian, Guy, Parrott
Published 2017

Supply chain collaboration performance metrics: a conceptual framework

by Usha, Ramanathan, Angappa, Gunasekaran, Nachiappan, Subramanian
Published 2011