Moderating roles of customer characteristics on the link between service factors and satisfaction in a buffet restaurant

Bibliographic Details
Main Authors:	Ramakrishnan, Ramanathan, Yun, Di, Usha, Ramanathan
Format:	text
Language:	eng
Published:	Emerald 2016
Subjects:	SERVQUAL,Service quality,Customer satisfaction,Buffet restaurant

id	10.1108-BIJ-01-2015-0012
recordtype	eprints
spelling	10.1108-BIJ-01-2015-00122016-03-07 Moderating roles of customer characteristics on the link between service factors and satisfaction in a buffet restaurant Ramakrishnan, Ramanathan Ramakrishnan, Ramanathan Yun, Di Yun, Di Usha, Ramanathan Usha, Ramanathan SERVQUAL,Service quality,Customer satisfaction,Buffet restaurant Emerald 2016-03-07 text text/HTML 10.1108/BIJ-01-2015-0012 https://www.emeraldinsight.com/doi/10.1108/BIJ-01-2015-0012 ctx_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Ajournal&rft.jtitle=Benchmarking%3A+An+International+Journal&rft.volume=23&rft.issue=2&rft.spage=469&rft.epage=486&rft.issn=1463-5771&rft.id=info%3Adoi%2F10.1108%2FBIJ-01-2015-0012 eng Emerald All rights reserved.
repository_type	Digital Repository
institution_category	Foreign Institution
institution	Emerald
building	Emerald Repository
collection	Online Access
language	eng
topic	SERVQUAL,Service quality,Customer satisfaction,Buffet restaurant
spellingShingle	SERVQUAL,Service quality,Customer satisfaction,Buffet restaurant Ramakrishnan, Ramanathan Yun, Di Usha, Ramanathan Moderating roles of customer characteristics on the link between service factors and satisfaction in a buffet restaurant
description
author2	Ramakrishnan, Ramanathan
author_facet	Ramakrishnan, Ramanathan Ramakrishnan, Ramanathan Yun, Di Usha, Ramanathan
format	text
author	Ramakrishnan, Ramanathan Yun, Di Usha, Ramanathan
author_sort	Ramakrishnan, Ramanathan
title	Moderating roles of customer characteristics on the link between service factors and satisfaction in a buffet restaurant
title_short	Moderating roles of customer characteristics on the link between service factors and satisfaction in a buffet restaurant
title_full	Moderating roles of customer characteristics on the link between service factors and satisfaction in a buffet restaurant
title_fullStr	Moderating roles of customer characteristics on the link between service factors and satisfaction in a buffet restaurant
title_full_unstemmed	Moderating roles of customer characteristics on the link between service factors and satisfaction in a buffet restaurant
title_sort	moderating roles of customer characteristics on the link between service factors and satisfaction in a buffet restaurant
publisher	Emerald
publishDate	2016
first_indexed	2018-10-11T23:06:13Z
last_indexed	2018-10-11T23:06:13Z
_version_	1614072170796810240

Moderating roles of customer characteristics on the link between service factors and satisfaction in a buffet restaurant

Similar Items