Examining the application of six sigma in the service exchange

Bibliographic Details
Main Authors:	Breffni M., Noone, Karthik, Namasivayam, Heather, Spitler Tomlinson
Format:	text
Language:	eng
Published:	Emerald 2010
Subjects:	Six sigma,Service quality assurance,Customer satisfaction,Hotel and catering industry,United States of America

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