Do employees' feelings really matter in service‐quality management?

by Terje, Slåtten
Published 2010

Antecedents and effects of emotional satisfaction on employee‐perceived service quality

by Terje, Slåtten
Published 2008

The effect of managerial practice on employee‐perceived service quality

by Terje, Slåtten
Published 2009

Antecedents and effects of employees' feelings of joy on employees' innovative behaviour

by Terje, Slåtten
Published 2011

Determinants and effects of employee’s creative self-efficacy on innovative activities

by Terje, Slåtten
Published 2014

Antecedents and effects of engaged frontline employees

by Terje, Slåtten, Mehmet, Mehmetoglu
Published 2011

The role of aesthetic experiential qualities for tourist satisfaction and loyalty

by Monica Adele, Breiby, Terje, Slåtten
Published 2018

Service quality and turnover intentions as perceived by employees

by Terje, Slåtten, Göran, Svensson, Sander, Sværi
Published 2011

“Scientific identity” and “ethnocentricity” in top journals of logistics management

by Göran, Svensson, Terje, Slåtten, Bård, Tronvoll
Published 2008

“Ethnocentricity” in top journals of services management

by Göran, Svensson, Terje, Slåtten, Bård, Tronvoll
Published 2007

An assessment of the empirical characteristics of top journals in services marketing

by Göran, Svensson, Bård, Tronvoll, Terje, Slåtten
Published 2008

Scientific identity in top journals of services marketing: review and evaluation

by Göran, Svensson, Terje, Slåtten, Bård, Tronvoll
Published 2008

“Empirical characteristics” and “geocentricity” in “top” journals of logistics management

by Göran, Svensson, Bård, Tronvoll, Terje, Slåtten
Published 2008

Make it memorable: customer experiences in winter amusement parks

by Terje, Slåtten, Christian, Krogh, Steven, Connolley
Published 2011

Empowering leadership and the influence of a humorous work climate on service employees' creativity and innovative behaviour in frontline service jobs

by Terje, Slåtten, Göran, Svensson, Sander, Sværi
Published 2011

The value of cultivating norms for market orientation in professional service firms

by Terje, Slåtten, Gudbrand, Lien, Göran, Svensson
Published 2018

A SOS construct of negative emotions in customers' service experience (CSE) and service recovery by firms (SRF)

by Sander, Svari, Terje, Slåtten, Göran, Svensson, Bo, Edvardsson
Published 2011

Atmospheric experiences that emotionally touch customers

by Terje, Slåtten, Mehmet, Mehmetoglu, Göran, Svensson, Sander, Sværi
Published 2009

A DIP‐construct of perceived justice in negative service encounters and complaint handling in the Norwegian tourism industry

by Sander, Svari, Göran, Svensson, Terje, Slåtten, Bo, Edvardsson
Published 2010

Scientific identity of “top” research journals in the broader discipline of marketing

by Göran, Svensson, Thomas, Helgesson, Terje, Slåtten, Bård, Tronvoll
Published 2008