Toward service recovery strategies: the role of consumer-organization relationship norms

Toward service recovery strategies: the role of consumer-organization relationship norms

Bibliographic Details
Main Authors:	JungYun (Christine), Hur, SooCheong (Shawn), Jang
Format:	text
Language:	eng
Published:	Emerald 2016
Subjects:	Service recovery,Exchange relationship,Communal relationship,Relationship norms,Social relationship theory

Similar Items

Tweet or “re-tweet”? An experiment of message strategy and interactivity on Twitter
by: Zongchao, Li, et al.
Published: (2014)

Becoming more interactive
Published: (2015)

Consumer perspectives on personal recovery and borderline personality disorder
by: Fiona, Donald, et al.
Published: (2017)

Constructive controversy and guanxi relationships for disaster recovery
by: Yi-Feng, Chen, et al.
Published: (2017)

Exploring consumers’ attitude towards relationship marketing
by: Michael A, Jones, et al.
Published: (2015)

An exploratory examination of the relationship between channel support mechanisms and relational norms in an international context
by: Audhesh K., Paswan, et al.
Published: (1999)

Workplace relationship cohesion: an internal customers’ perspective
by: Debra, Grace, et al.
Published: (2017)

Building long-term partnerships by certificate implementation: a social exchange theory perspective
by: Hsin Hsin, Chang, et al.
Published: (2015)

The value of cultivating norms for market orientation in professional service firms
by: Terje, Slåtten, et al.
Published: (2018)

The role of interfirm reciprocity norm and agent's conscientiousness in supply contract adjustment decision
by: Jin, Li, et al.
Published: (2013)

Children and their brands: how young consumers relate to brands
by: Alberto, Lopez, et al.
Published: (2018)

Enhancing teaching relationships through therapeutic use of self
by: Bronwen, Williams
Published: (2015)

Older adult recovery: “What are we working towards?”
by: Samantha, Rankin, et al.
Published: (2016)

Norms and Care Relationships in Transnational Families: The Case of Elderly Parents Left Behind in Lithuania
by: Gedvilaitė-Kordušienė Margarita
Published: (2015-10-01)

The impact of coping with time pressure on boundary spanner collaborative behaviors
by: Brian S., Fugate, et al.
Published: (2012)

A cross-cultural perspective on relational exchange
by: Minna, Jukka, et al.
Published: (2017)

The link between export relationship quality, performance and expectation of continuing the relationship
by: A.F.M. Jalal, Ahamed, et al.
Published: (2015)

Relationship dissolution model: antecedents of relationship commitment and the likelihood of dissolving a relationship
by: Mary Ann, Hocutt
Published: (1998)

Relationship marketing: a universal paradigm or management fad?
by: Adrian J., Palmer
Published: (1996)

Gaps in buyer‐seller relationships
by: Seppo, Leminen
Published: (2001)

Drivers of long-term savings behavior from the consumers’ perspective
by: Matthias, Ruefenacht, et al.
Published: (2015)

Toward a transcending conceptualization of relationship: a service‐dominant logic perspective
by: Stephen L., Vargo
Published: (2009)

The effect of relationship desire on consumer‐to‐business relationships
by: Maria M., Raciti, et al.
Published: (2013)

Consumer equity in relationship marketing
by: Isabelle, Szmigin, et al.
Published: (1998)

Towards a contingent, empirically validated, and power cognisant relationship marketing
by: Edward, Kasabov
Published: (2007)

What type of relationship do we have with loved brands?
by: Marc, Fetscherin
Published: (2014)

Relational contract norms and the effectiveness of commercial banking relationships
by: Michèle, Paulin, et al.
Published: (1997)

Gratitude mediates consumer responses to marketing communications
by: Emma K., Bridger, et al.
Published: (2017)

The social aspects of consumption as predictors of consumer loyalty
by: Rodoula H, Tsiotsou
Published: (2016)

Research on Employees’ Interpersonal and Work Relationships in Lithuanian Companies
by: Staniulienė Sonata, et al.
Published: (2017-06-01)

Relationships are not ubiquitous in marketing
by: Judy, Zolkiewski
Published: (2004)

Demystifying the CRM conundrum
Published: (2002)

Using social network strategy to manage construction projects in China
by: F.Y.Y., Ling
Published: (2012)

Do relationship benefits and maintenance drive commitment and loyalty?
by: Tracey S., Dagger, et al.
Published: (2011)

Relationship value in outsourced FM services – value dimensions and drivers
by: Ying Ying, Cui, et al.
Published: (2016)

Framework for enhanced third-party relationships in project networks
by: Rami, Sariola, et al.
Published: (2015)

Customer relationship investment and relationship strength: evidence from insurance industry in China
by: Guicheng, Shi, et al.
Published: (2016)

Moderating effects of environmental uncertainty on behavioural intentions in business markets – a study across theoretical perspectives
by: Nektarios, Tzempelikos, et al.
Published: ()

Relationship conflict in supervisor‐subordinate dyads:a subordinate perspective
by: Kiran M., Ismail, et al.
Published: (2012)

Exchange relationships in consumer markets?
by: Jaqueline, Pels
Published: (1999)