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Toward service recovery strate...
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Toward service recovery strategies: the role of consumer-organization relationship norms
Bibliographic Details
Main Authors:
JungYun (Christine), Hur
,
SooCheong (Shawn), Jang
Format:
text
Language:
eng
Published:
Emerald
2016
Subjects:
Service recovery,Exchange relationship,Communal relationship,Relationship norms,Social relationship theory
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