Exploring customers’ zone of tolerance for B2B professional service quality

Exploring customers’ zone of tolerance for B2B professional service quality

Bibliographic Details
Main Authors: Angus, Ho, Piyush, Sharma, Peter, Hosie
Format: text
Language:eng
Published: Emerald 2015
Subjects:
Professional services,Adequate service level (ASL),Business-to-business (B2B),Desired service level (DSL),Service tenure,Zone of tolerance
id 10.1108-JSM-06-2014-0212
recordtype eprints
spelling 10.1108-JSM-06-2014-02122015-08-10 Exploring customers’ zone of tolerance for B2B professional service quality Angus, Ho Angus, Ho Piyush, Sharma Piyush, Sharma Peter, Hosie Peter, Hosie Professional services,Adequate service level (ASL),Business-to-business (B2B),Desired service level (DSL),Service tenure,Zone of tolerance Emerald 2015-08-10 text text/HTML 10.1108/JSM-06-2014-0212 https://www.emeraldinsight.com/doi/10.1108/JSM-06-2014-0212 ctx_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Ajournal&rft.jtitle=Journal+of+Services+Marketing&rft.volume=29&rft.issue=5&rft.spage=380&rft.epage=392&rft.issn=0887-6045&rft.id=info%3Adoi%2F10.1108%2FJSM-06-2014-0212 eng Emerald All rights reserved.
repository_type Digital Repository
institution_category Foreign Institution
institution Emerald
building Emerald Repository
collection Online Access
language eng
topic Professional services,Adequate service level (ASL),Business-to-business (B2B),Desired service level (DSL),Service tenure,Zone of tolerance
spellingShingle Professional services,Adequate service level (ASL),Business-to-business (B2B),Desired service level (DSL),Service tenure,Zone of tolerance
Angus, Ho
Piyush, Sharma
Peter, Hosie
Exploring customers’ zone of tolerance for B2B professional service quality
description
author2 Angus, Ho
author_facet Angus, Ho
Angus, Ho
Piyush, Sharma
Peter, Hosie
format text
author Angus, Ho
Piyush, Sharma
Peter, Hosie
author_sort Angus, Ho
title Exploring customers’ zone of tolerance for B2B professional service quality
title_short Exploring customers’ zone of tolerance for B2B professional service quality
title_full Exploring customers’ zone of tolerance for B2B professional service quality
title_fullStr Exploring customers’ zone of tolerance for B2B professional service quality
title_full_unstemmed Exploring customers’ zone of tolerance for B2B professional service quality
title_sort exploring customers’ zone of tolerance for b2b professional service quality
publisher Emerald
publishDate 2015
first_indexed 2018-10-12T20:33:49Z
last_indexed 2018-10-12T20:33:49Z
_version_ 1614153178614333440

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