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Exploring customers’ zone of tolerance for B2B professional service quality
Bibliographic Details
Main Authors:
Angus, Ho
,
Piyush, Sharma
,
Peter, Hosie
Format:
text
Language:
eng
Published:
Emerald
2015
Subjects:
Professional services,Adequate service level (ASL),Business-to-business (B2B),Desired service level (DSL),Service tenure,Zone of tolerance
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