Partitioning service encounters into touchpoints to enhance quality

Partitioning service encounters into touchpoints to enhance quality

Bibliographic Details
Main Authors:	Donelda S., McKechnie, Jim, Grant, Fatema, Shabbir Golawala
Format:	text
Language:	eng
Published:	Emerald 2011
Subjects:	Service encounters,Touchpoints,Service quality,Airlines,Customer service management

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