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Partitioning service encounter...
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Partitioning service encounters into touchpoints to enhance quality
Bibliographic Details
Main Authors:
Donelda S., McKechnie
,
Jim, Grant
,
Fatema, Shabbir Golawala
Format:
text
Language:
eng
Published:
Emerald
2011
Subjects:
Service encounters,Touchpoints,Service quality,Airlines,Customer service management
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Description
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