Preferential treatment in the service encounter

Bibliographic Details
Main Authors:	Magnus, Söderlund, Veronica, Liljander, Johanna, Gummerus, Pia, Hellman, Michaela, Lipkin, Eeva-Liisa, Oikarinen, Marianne, Sepp, Karina, T. Liljedal
Format:	text
Language:	eng
Published:	Emerald 2014
Subjects:	Satisfaction,Customer satisfaction,Trust,Perceived justice,Service encounters,Preferential treatment

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