| id |
10.1108-15982688200500002
|
| recordtype |
eprints
|
| spelling |
10.1108-159826882005000022005-04-17 Identifying Satisfiers and Dissatisfiers in the Service Encounter Customer satisfaction,Critical incidents,Service quality,Customer relationships Emerald 2005-04-17 text text/HTML 10.1108/15982688200500002 https://www.emeraldinsight.com/doi/10.1108/15982688200500002 ctx_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Ajournal&rft.jtitle=Asian+Journal+on+Quality&rft.volume=6&rft.issue=1&rft.spage=8&rft.epage=23&rft.issn=1598-2688&rft.id=info%3Adoi%2F10.1108%2F15982688200500002 eng Emerald All rights reserved.
|
| repository_type |
Digital Repository
|
| institution_category |
Foreign Institution
|
| institution |
Emerald
|
| building |
Emerald Repository
|
| collection |
Online Access
|
| language |
eng
|
| topic |
Customer satisfaction,Critical incidents,Service quality,Customer relationships
|
| spellingShingle |
Customer satisfaction,Critical incidents,Service quality,Customer relationships
Identifying Satisfiers and Dissatisfiers in the Service Encounter
|
| description |
|
| format |
text
|
| title |
Identifying Satisfiers and Dissatisfiers in the Service Encounter
|
| title_short |
Identifying Satisfiers and Dissatisfiers in the Service Encounter
|
| title_full |
Identifying Satisfiers and Dissatisfiers in the Service Encounter
|
| title_fullStr |
Identifying Satisfiers and Dissatisfiers in the Service Encounter
|
| title_full_unstemmed |
Identifying Satisfiers and Dissatisfiers in the Service Encounter
|
| title_sort |
identifying satisfiers and dissatisfiers in the service encounter
|
| publisher |
Emerald
|
| publishDate |
2005
|
| first_indexed |
2018-10-11T18:17:28Z
|
| last_indexed |
2018-10-11T18:17:28Z
|
| _version_ |
1614054003476267008
|