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Identifying satisfied/dissatis...
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Identifying satisfied/dissatisfied service encounters in higher education
Bibliographic Details
Main Authors:
Hardeep, Chahal
,
Pinkey, Devi
Format:
text
Language:
eng
Published:
Emerald
2013
Subjects:
Service failures,Service recovery,Critical incident technique,Higher education,Service quality assurance,Service delivery
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Description
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