APA Citation

(2005). Identifying Satisfiers and Dissatisfiers in the Service Encounter. Emerald.

Chicago Style Citation

Identifying Satisfiers and Dissatisfiers in the Service Encounter. Emerald, 2005.

MLA Citation

Identifying Satisfiers and Dissatisfiers in the Service Encounter. Emerald, 2005.

Warning: These citations may not always be 100% accurate.