Service quality improvement

Service quality improvement

Bibliographic Details
Main Author:	Bo, Edvardsson
Format:	text
Language:	eng
Published:	Emerald 1998
Subjects:	Improvement,Operations management,Service quality

Similar Items

Quality improvement in governmental services
by: Bo, Edvardsson, et al.
Published: (2006)

Service quality attributes determine improvement priority
by: Shun‐Hsing, Chen, et al.
Published: (2007)

Continuous quality improvement in a Maltese hospital using logical framework analysis
by: Sandra C., Buttigieg, et al.
Published: (2016)

Capacity and availability management by quantitative project management in the IT service industry
by: Jayachandra, Bairi, et al.
Published: (2012)

Hospitality operations: patterns in management, service improvement and business performance
by: Richard, Teare
Published: (1996)

Business process improvement in services: case studies of financial institutions in Thailand
by: Nattapan, Buavaraporn, et al.
Published: (2013)

Improving Service Quality in the Global Economy
Published: (2006)

Mapping customers’ service experience for operations improvement
by: Mitchell M., Tseng, et al.
Published: (1999)

Managing and improving service quality in higher education
by: Moshe, Sharabi
Published: (2013)

Prioritizing tactical quality improvement
by: Douglas N., Hales, et al.
Published: (2006)

An empirical investigation of quality improvement initiatives in for‐profit and not‐for‐profit hospitals
by: Phillip, Miller, et al.
Published: (2006)

Managing the ″Intangibles″ of Service Quality
by: Graham, Clark
Published: (1989)

Quality improvement in physiotherapy services
by: George, Boak, et al.
Published: (2017)

Improving the quality of support staff personnel
by: Jaideep, Motwani, et al.
Published: (1997)

The impact of total quality service age on quality and operational performance: an empirical study
by: R., Saravanan, et al.
Published: (2007)

Integrating current and competitive service‐quality level analyses for service‐quality improvement programs
by: Yong‐pil, Kim, et al.
Published: (2004)

Improving the Quality of Service in an Out‐patient Department
by: David M., Williams, et al.
Published: (1994)

Improving service quality through customer journey analysis
by: Ragnhild, Halvorsrud, et al.
Published: (2016)

Service improvements in public services using SERVQUAL
by: Alexandria, Brysland, et al.
Published: (2001)

Benchmarking Six Sigma implementation in services companies operating in an emerging economy
by: Paulo, Augusto Cauchick Miguel, et al.
Published: (2014)

On adopting quality orientation as an operations philosophy to improve business performance in banking services
by: Satish, Mehra, et al.
Published: (2011)

Linking quality improvement with patient satisfaction: a study of a health service centre
by: Jackie L.M., Tam
Published: (2007)

Disconfirming user expectations of the online service experience: inferred versus direct disconfirmation modeling
by: Martin, O’Neill, et al.
Published: (2003)

Improving quality in design-focused services
by: Love, Terence
Published: (2005)

Effects of a production improvement programme on global quality performance
by: Torbjørn, H. Netland, et al.
Published: (2014)

Service user engagement in quality improvement: applying the national involvement standards
by: Stuart A., Green, et al.
Published: (2016)

Productivity, quality and relationship marketing in service operations
by: Evert, Gummesson
Published: (1998)

Making service‐quality improvement work
by: Bo, Edvardsson
Published: (1996)

Internal service – barriers, flows and assessment
by: Robert, Johnston
Published: (2008)

Cost‐effectiveness of a quality improvement collaborative for obstetric and newborn care in Niger
by: Edward, Broughton, et al.
Published: (2013)

Case study: managing for total quality of logistics services in the supply chain
by: Patrick, Fung, et al.
Published: (1998)

Positioning services along the volume‐variety diagonal
by: Rhian, Silvestro
Published: (1999)

The manufacturing TQM and service quality literatures: synergistic or conflicting paradigms?
by: Rhian, Silvestro
Published: (1998)

Evolution and outcomes of a quality improvement program
by: Johan, Thor, et al.
Published: (2010)

Service Breakdowns: A Study of Critical Incidents in an Airline
by: Bo, Edvardsson
Published: (1992)

Service quality and relative performance of public universities in East Africa
by: Thomas, K. Cheruiyot, et al.
Published: (2013)

Establishing an organizational culture to enable quality improvement
by: Barbara, Trerise
Published: (2010)

New aspects of research into service encounters and service quality
by: Göran, Svensson
Published: (2006)

Improving the quality of out‐patient services in NHS hospitals: some policy considerations
by: Mike, Hart
Published: (1996)

Embedding organisational quality improvement through middle manager ownership
by: Cathy, Balding
Published: (2005)