Capacity and availability management by quantitative project management in the IT service industry

Capacity and availability management by quantitative project management in the IT service industry

Bibliographic Details
Main Authors: Jayachandra, Bairi, B., Murali Manohar, Goutam Kumar, Kundu
Format: text
Language:eng
Published: Emerald 2012
Subjects:
Quality management,Process improvement,Continuous improvement,Service operations management,Statistical techniques,Service quality management

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