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Integrating current and compet...
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Integrating current and competitive service‐quality level analyses for service‐quality improvement programs
Bibliographic Details
Main Authors:
Yong‐pil, Kim
,
Seok‐hoon, Lee
,
Deok‐gyun, Yun
Format:
text
Language:
eng
Published:
Emerald
2004
Subjects:
SERVQUAL,Services,Customer satisfaction,Quality improvement
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