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A structural equation model of...
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A structural equation model of TQM, market orientation and service quality
Bibliographic Details
Main Authors:
Siew‐Yong, Lam
,
Voon‐Hsien, Lee
,
Keng‐Boon, Ooi
,
Kongkiti, Phusavat
Format:
text
Language:
eng
Published:
Emerald
2012
Subjects:
Malaysia,Customer services quality,Total quality management,Market orientation,Service quality
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