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Are TQM practices supporting c...
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Are TQM practices supporting customer satisfaction and service quality?
Bibliographic Details
Main Authors:
Keng‐Boon, Ooi
,
Binshan, Lin
,
Boon‐In, Tan
,
Alain, Yee‐Loong Chong
Format:
text
Language:
eng
Published:
Emerald
2011
Subjects:
Total quality management,Customer satisfaction,Service quality,Small service business firms,Malaysia
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