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Investigating the influence of TQM, service quality and market orientation on customer satisfaction and loyalty in the Indian banking sector
Bibliographic Details
Main Authors:
Durgesh, Pattanayak
,
Maddulety, Koilakuntla
,
Plavini, Punyatoya
Format:
text
Language:
eng
Published:
Emerald
2017
Subjects:
Customer satisfaction,Customer loyalty,Market orientation,Service quality,Banking sector,Total quality management
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