Measuring the cost of quality in a hotel restaurant operation

Measuring the cost of quality in a hotel restaurant operation

Bibliographic Details
Main Authors:	Collin, Ramdeen, Jocelina, Santos, Hyun, Kyung Chatfield
Format:	text
Language:	eng
Published:	Emerald 2007
Subjects:	Hotels,Restaurants,Quality costs,Prevention costs,Internal failure costs,Customer satisfaction

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