EXQ: a multiple‐item scale for assessing service experience

EXQ: a multiple‐item scale for assessing service experience

Bibliographic Details
Main Authors: Philipp, “Phil” Klaus, Stan, Maklan
Format: text
Language:eng
Published: Emerald 2012
Subjects:
Consumer behaviour,Customer services quality,Pre‐purchase satisfaction,Customer satisfaction,Customer loyalty,Customer experience,Customer experience quality,Service experience,Scale development,Repurchasing behaviour
id 10.1108-09564231211208952
recordtype eprints
spelling 10.1108-095642312112089522012-03-09 EXQ: a multiple‐item scale for assessing service experience Philipp, “Phil” Klaus Philipp, “Phil” Klaus Stan, Maklan Stan, Maklan Consumer behaviour,Customer services quality,Pre‐purchase satisfaction,Customer satisfaction,Customer loyalty,Customer experience,Customer experience quality,Service experience,Scale development,Repurchasing behaviour Emerald 2012-03-09 text text/HTML 10.1108/09564231211208952 https://www.emeraldinsight.com/doi/10.1108/09564231211208952 ctx_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Ajournal&rft.jtitle=Journal+of+Service+Management&rft.volume=23&rft.issue=1&rft.spage=5&rft.epage=33&rft.issn=1757-5818&rft.id=info%3Adoi%2F10.1108%2F09564231211208952 eng Emerald All rights reserved.
repository_type Digital Repository
institution_category Foreign Institution
institution Emerald
building Emerald Repository
collection Online Access
language eng
topic Consumer behaviour,Customer services quality,Pre‐purchase satisfaction,Customer satisfaction,Customer loyalty,Customer experience,Customer experience quality,Service experience,Scale development,Repurchasing behaviour
spellingShingle Consumer behaviour,Customer services quality,Pre‐purchase satisfaction,Customer satisfaction,Customer loyalty,Customer experience,Customer experience quality,Service experience,Scale development,Repurchasing behaviour
Philipp, “Phil” Klaus
Stan, Maklan
EXQ: a multiple‐item scale for assessing service experience
description
author2 Philipp, “Phil” Klaus
author_facet Philipp, “Phil” Klaus
Philipp, “Phil” Klaus
Stan, Maklan
format text
author Philipp, “Phil” Klaus
Stan, Maklan
author_sort Philipp, “Phil” Klaus
title EXQ: a multiple‐item scale for assessing service experience
title_short EXQ: a multiple‐item scale for assessing service experience
title_full EXQ: a multiple‐item scale for assessing service experience
title_fullStr EXQ: a multiple‐item scale for assessing service experience
title_full_unstemmed EXQ: a multiple‐item scale for assessing service experience
title_sort exq: a multiple‐item scale for assessing service experience
publisher Emerald
publishDate 2012
first_indexed 2018-10-11T11:27:05Z
last_indexed 2018-10-11T11:27:05Z
_version_ 1614028184120983552

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