Causes for complaining behaviour intentions: the moderator effect of previous customer experience of the restaurant

Causes for complaining behaviour intentions: the moderator effect of previous customer experience of the restaurant

Bibliographic Details
Main Authors: Beatriz, Moliner Velázquez, María, Fuentes Blasco, Irene, Gil Saura, Gloria, Berenguer Contrí
Format: text
Language:eng
Published: Emerald 2010
Subjects:
Complaints,Customers,Restaurants
id 10.1108-08876041011081087
recordtype eprints
spelling 10.1108-088760410110810872010-10-12 Causes for complaining behaviour intentions: the moderator effect of previous customer experience of the restaurant Beatriz, Moliner Velázquez Beatriz, Moliner Velázquez María, Fuentes Blasco María, Fuentes Blasco Irene, Gil Saura Irene, Gil Saura Gloria, Berenguer Contrí Gloria, Berenguer Contrí Complaints,Customers,Restaurants Emerald 2010-10-12 text text/HTML 10.1108/08876041011081087 https://www.emeraldinsight.com/doi/10.1108/08876041011081087 ctx_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Ajournal&rft.jtitle=Journal+of+Services+Marketing&rft.volume=24&rft.issue=7&rft.spage=532&rft.epage=545&rft.issn=0887-6045&rft.id=info%3Adoi%2F10.1108%2F08876041011081087 eng Emerald All rights reserved.
repository_type Digital Repository
institution_category Foreign Institution
institution Emerald
building Emerald Repository
collection Online Access
language eng
topic Complaints,Customers,Restaurants
spellingShingle Complaints,Customers,Restaurants
Beatriz, Moliner Velázquez
María, Fuentes Blasco
Irene, Gil Saura
Gloria, Berenguer Contrí
Causes for complaining behaviour intentions: the moderator effect of previous customer experience of the restaurant
description
author2 Beatriz, Moliner Velázquez
author_facet Beatriz, Moliner Velázquez
Beatriz, Moliner Velázquez
María, Fuentes Blasco
Irene, Gil Saura
Gloria, Berenguer Contrí
format text
author Beatriz, Moliner Velázquez
María, Fuentes Blasco
Irene, Gil Saura
Gloria, Berenguer Contrí
author_sort Beatriz, Moliner Velázquez
title Causes for complaining behaviour intentions: the moderator effect of previous customer experience of the restaurant
title_short Causes for complaining behaviour intentions: the moderator effect of previous customer experience of the restaurant
title_full Causes for complaining behaviour intentions: the moderator effect of previous customer experience of the restaurant
title_fullStr Causes for complaining behaviour intentions: the moderator effect of previous customer experience of the restaurant
title_full_unstemmed Causes for complaining behaviour intentions: the moderator effect of previous customer experience of the restaurant
title_sort causes for complaining behaviour intentions: the moderator effect of previous customer experience of the restaurant
publisher Emerald
publishDate 2010
first_indexed 2018-10-11T09:30:44Z
last_indexed 2018-10-11T09:30:44Z
_version_ 1614020864256245760

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