Causes and consequences of consumer dissatisfaction with external attributions

by Beatriz Moliner Velázquez, María Fuentes Blasco
Published 2011-05-01

Good environmental practices for hospitality and tourism

by Maria‐Eugenia, Ruiz‐Molina, Irene, Gil‐Saura, Beatriz, Moliner‐Velázquez
Published 2010

The role of information technology in relationships between travel agencies and their suppliers

by Maria‐Eugenia, Ruiz‐Molina, Irene, Gil‐Saura, Beatriz, Moliner‐Velázquez
Published 2010

ICT adoption in hotels and electronic word-of-mouth

by Beatriz Moliner, Velázquez, María Fuentes, Blasco, Irene, Gil Saura
Published 2015

Analyzing heterogeneity on the value, satisfaction, word-of-mouth relationship in retailing

by María, Fuentes-Blasco, Beatriz, Moliner-Velázquez, Irene, Gil-Saura
Published 2017

Exploring relationship variables and Information and Communication Technologies use in industrial segmentation

by María, Fuentes-Blasco, Beatriz, Moliner-Velázquez, Irene, Gil-Saura
Published 2017

Satisfaction with service recovery: moderating effect of age in word-of-mouth

by Beatriz, Moliner-Velázquez, María-Eugenia, Ruiz-Molina, Teresa, Fayos-Gardó
Published 2015

Value antecedents in relationship between tourism companies

by Beatriz, Moliner-Velazquez, María, Fuentes-Blasco, Irene, Gil-Saura
Published 2014

CAUSAS Y CONSECUENCIAS SOCIALES DE LA SATISFACCIÓN DE LOS CLIENTES CON HOTELES

by Beatriz Moliner Velázquez, Martina G. Gallarza, Irene Gil Saura, María Fuentes Blasco
Published 2015-01-01

Causes for complaining behaviour intentions: the moderator effect of previous customer experience of the restaurant

by Beatriz, Moliner Velázquez, María, Fuentes Blasco, Irene, Gil Saura, Gloria, Berenguer Contrí
Published 2010

Relationships among customer orientation, service orientation and job satisfaction in financial services

by Irene, Gil Saura, Gloria, Berenguer Contrí, Amparo, Cervera Taulet, Beatriz, Moliner Velázquez
Published 2005

Role of marketing and technological innovation on store equity, satisfaction and word-of-mouth in retailing

by María, Fuentes-Blasco, Beatriz, Moliner-Velázquez, David, Servera-Francés, Irene, Gil-Saura
Published 2017