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Zone‐of‐tolerance moderates th...
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Zone‐of‐tolerance moderates the service quality‐outcome relationship
Bibliographic Details
Main Authors:
Kenneth B., Yap
,
Jillian C., Sweeney
Format:
text
Language:
eng
Published:
Emerald
2007
Subjects:
Customer services quality,Customer requirements,Consumer behaviour,Customer satisfaction,Service levels
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