Author Search Results

1

Zone‐of‐tolerance moderates the service quality‐outcome relationship

Zone‐of‐tolerance moderates the service quality‐outcome relationship

by Kenneth B., Yap, Jillian C., Sweeney
Published 2007

Other Authors: “...Kenneth B., Yap...”

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2

Offline and online banking – where to draw the line when building trust in e‐banking?

Offline and online banking – where to draw the line when building trust in e‐banking?

by Kenneth B., Yap, David H., Wong, Claire, Loh, Randall, Bak
Published 2010

Other Authors: “...Kenneth B., Yap...”

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