Modeling event attendees’ experiences during customer-customer encounters (CCEs)

by Wei, Wei, Li, Miao, Liping A., Cai, Howard, Adler
Published 2017

What drives café customers to spread eWOM?

by DongHee, Kim, SooCheong (Shawn), Jang, Howard, Adler
Published 2015

One experience and multiple reviews: the case of upscale US hotels

by Edwin N., Torres, Howard, Adler, Xinran, Lehto, Carl, Behnke, Li, Miao
Published 2013