Guest interactions and the formation of memorable experiences: an ethnography

by Edwin N., Torres
Published 2016

From satisfaction to delight: a model for the hotel industry

by Edwin N., Torres, Sheryl, Kline
Published 2006

The evolution of the customer delight construct

by Edwin N., Torres, Giulio, Ronzoni
Published 2018

From customer satisfaction to customer delight

by Edwin, N. Torres, Sheryl, Kline
Published 2013

Implementation and normalization process of asynchronous video interviewing practices in the hospitality industry

by Cynthia, Mejia, Edwin N., Torres
Published 2018

The power of self-service technologies in creating transcendent service experiences

by Wei, Wei, Edwin N., Torres, Nan, Hua
Published 2017

Are there gender differences in what drives customer delight?

by Edwin, N. Torres, Xiaoxiao, Fu, Xinran, Lehto
Published 2014

Towards understanding the effects of time and emotions on the vacation experience

by Edwin N., Torres, Wei, Wei, Nan, Hua
Published 2017

Delighted or outraged? Uncovering key drivers of exceedingly positive and negative theme park guest experiences

by Edwin N., Torres, Ady, Milman, Soona, Park
Published 2018

Consumer-led experience customization: a socio-spatial approach

by Edwin N., Torres, Peter, Lugosi, Marissa, Orlowski, Giulio, Ronzoni
Published 2018

One experience and multiple reviews: the case of upscale US hotels

by Edwin N., Torres, Howard, Adler, Xinran, Lehto, Carl, Behnke, Li, Miao
Published 2013