How much more are consumers willing to pay for a higher level of service? A preliminary survey

by Alan C.B., Tse
Published 2001

MARKET ORIENTATION AND PERFORMANCE OF LARGE PROPERTY COMPANIES IN HONG KONG

by Alan C.B., Tse
Published 1998

How does marketing effectiveness mediate the effect of organizational culture on business performance? The case of service firms

by Leo Y. M., Sin, Alan C. B., Tse
Published 2000

CRM: conceptualization and scale development

by Leo Y.M., Sin, Alan C.B., Tse, Frederick H.K., Yim
Published 2005

A firm's role in the marketplace and the relative importance of market orientation and relationship marketing orientation

by Alan C.B., Tse, Leo Y.M., Sin, Oliver H.M., Yau, Jenny S.Y., Lee, Raymond, Chow
Published 2004

Market orientation and business performance

by Leo Y.M., Sin, Alan C.B., Tse, Oliver H.M., Yau, Raymond, Chow, Jenny S.Y., Lee
Published 2003

The effect of relationship marketing orientation on business performance in a service‐oriented economy

by Leo Y.M., Sin, Alan C.B., Tse, Oliver H.M., Yau, Jenny S.Y., Lee, Raymond, Chow
Published 2002

Developing a scale for stakeholder orientation

by Oliver H.M., Yau, Raymond P.M., Chow, Leo Y.M., Sin, Alan C.B., Tse, C.L., Luk, Jenny S.Y., Lee
Published 2007

Is relationship marketing for everyone?

by Oliver H.M., Yau, Peter R., McFetridge, Raymond P.M., Chow, Jenny S.Y., Lee, Leo Y.M., Sin, Alan C.B., Tse
Published 2000