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CRM: conceptualization and sca...
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CRM: conceptualization and scale development
Bibliographic Details
Main Authors:
Leo Y.M., Sin
,
Alan C.B., Tse
,
Frederick H.K., Yim
Format:
text
Language:
eng
Published:
Emerald
2005
Subjects:
Customer relations,Performance measures,Hong Kong,Knowledge management,Case studies
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Description
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