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The essential Deming : leadership principles from the father of total quality W. Edwards Deming, edited by Joyce Nilsson Orsini.
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Deming, W. Edwards, 1900-1993
Published 2013
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Prescription for excellence : leadership lessons for creating a world-class customer experience from UCLA Health System Joseph A. Michelli.
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Michelli, Joseph A., 1960-
Published 2011
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The New Gold Standard : 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company Joseph A. Michelli.
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Michelli, Joseph A., 1960-
Published 2008
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